General Printer Error 0x61011be5.
Appears on these printers: D7560, C309A, C5390, C6380, ...
Genraly it's a carriage jam or a printhead issue.
Solution 1: Do a reset of the printer to factory default settings
Verify that the unit is switched on. Disconnect the power cable from All-in-One and also from wall outlet.Wait a minute.Plug in the power cable to the printer and also to wall outlet.Unplug the power cable from the printer (with the printer powered on) and wait for 20 seconds.Then, press and hold "#" and "6" while plugging in the power cord.Release the buttons after connect power cord.
Solution 2:
Open the printer and wait for the carriage to slide overRemove the ink cartridges from the print head.With a cotton swabs dipped in hot water, clean gently the print head and each ink cartridge, until there is no ink residue coming off on the cotton swab.Once all is dry, replace the cartridgesDo a print test.If the error is still here: there are two possibilities:One of the ink cartridges is defective and causing the error
The print head will need to be replaced. (CN642A)
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